1. Introduction
Welcome to Tasteo ("Tasteo", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Tasteo website, Android mobile application, vendor services, ordering services, payment services, delivery services, customer support, and related features.
By accessing or using Tasteo, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use Tasteo, we may collect:
A. Account Information
- Full name
- Mobile number
- Email address, where provided
- Password or authentication information
- Profile information and account preferences
B. Delivery and Address Information
- House/building information
- Street/locality
- City, state, and PIN/postal code
- Delivery instructions
- Saved addresses
C. Order Information
- Products or food items ordered
- Selected vendor or restaurant
- Order amount
- Order date and time
- Delivery address
- Order status, cancellation, and refund information
- Order history
D. Payment Information
Depending on the payment method, payments may be processed by third-party payment providers. Tasteo may receive information such as payment status, transaction/reference ID, payment method, amount paid, and refund status.
We generally do not store complete debit-card, credit-card, CVV, UPI PIN, or banking credentials on our own servers when payment is processed through a third-party payment provider.
E. Device and Technical Information
- IP address
- Browser and device type
- Operating system
- Application version
- Approximate location derived from IP, where applicable
- Device identifiers or similar technical information
- Crash, diagnostic, and log information
F. Cookies and Similar Technologies
Tasteo may use cookies, sessions, local storage, and similar technologies to keep users logged in, maintain shopping carts, remember preferences, provide security, improve performance, and understand usage patterns.
3. How We Use Your Information
We may use collected information to:
- Create and manage user accounts
- Process and manage orders
- Connect customers with vendors
- Process payments and refunds
- Arrange delivery
- Provide customer support
- Send order-related notifications
- Verify account information
- Maintain platform security
- Detect and prevent fraud, abuse, or unauthorized activity
- Improve our website and application
- Troubleshoot technical problems
- Analyze platform usage
- Maintain business, accounting, security, or legal records
- Communicate important service-related information
- Provide promotional communications where permitted by law
4. Vendor Information
Tasteo operates as a multi-vendor platform. Vendors may provide information required to create and manage vendor accounts, including:
- Vendor/business name
- Contact information
- Business address
- Business-related documents
- Bank/payment settlement information
- Tax or regulatory information, where applicable
- Product/menu information
- Business operating information
Vendor information may be used to create vendor profiles, display vendor information, process customer orders, process settlements, provide platform services, and maintain compliance and security.
5. Sharing of Information
We may share information when necessary to provide our services. Information may be shared with:
Vendors: When you place an order, relevant information such as your name, contact information, delivery address, and order details may be shared with the relevant vendor to fulfill your order.
Delivery Partners: Relevant delivery information may be shared with delivery personnel or third-party delivery providers where necessary to complete delivery.
Payment Service Providers: Payment and transaction information may be processed by third-party payment service providers.
Technology and Service Providers: We may use providers for hosting, databases, analytics, notifications, email/SMS, payment processing, security, application infrastructure, and customer support.
Legal and Regulatory Authorities: We may disclose information when required to comply with applicable law, respond to lawful requests, protect our rights or property, investigate fraud or security issues, protect users or the public, or enforce our terms and policies.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users are responsible for keeping their account credentials confidential and should contact us promptly if they believe their account has been compromised.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, complete transactions, maintain order history, resolve disputes, prevent fraud and abuse, and meet legal, accounting, tax, regulatory, or security requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
8. Account and Data Deletion
Users may request deletion of their Tasteo account and associated personal information by contacting us using the contact details provided below.
Certain information may need to be retained where required for legal compliance, financial or accounting records, fraud prevention, dispute resolution, security purposes, or other legitimate legal requirements.
9. Children's Privacy
Tasteo is not intended to knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
10. Location Information
Tasteo may require address or location-related information for features such as finding nearby vendors, determining delivery availability, and processing delivery orders.
The Tasteo application will only request device permissions where such permissions are necessary for a particular feature. Users can manage application permissions through their device settings.
11. Notifications
Tasteo may send notifications relating to orders, order status, delivery, account activity, security, service updates, and promotional offers where permitted.
Users may be able to control certain notification permissions through their device settings or account preferences.
12. Third-Party Services and Links
Tasteo may use third-party services and may contain links to third-party websites, payment services, vendor pages, or other external services. Third-party services have their own privacy policies and terms.
Tasteo is not responsible for the privacy practices of third-party websites or services that we do not control. We encourage users to review the privacy policies of third-party services before providing personal information.
13. Analytics and Diagnostics
We may use analytics and diagnostic technologies to understand how users interact with our platform and to improve performance, reliability, and user experience.
Such technologies may collect device information, application version, browser information, usage information, crash information, and technical logs. Where third-party analytics services are used, their processing may also be governed by their respective privacy policies.
14. Advertising and Marketing
Tasteo may display promotional content, offers, or advertisements. Where applicable, advertising or marketing partners may use certain technical information to measure advertising performance or provide relevant promotional content, subject to applicable law and user choices.
We do not sell personal information simply for the purpose of allowing third parties to independently market their products to you.
15. Communications
By providing your contact information, you may receive communications necessary for the operation of your account or orders, including OTPs, order confirmations, delivery updates, payment confirmations, account notifications, and customer-support communications.
Promotional communications will be provided in accordance with applicable laws and available user preferences.
16. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
- Raise a privacy-related complaint
Requests may be subject to identity verification and applicable legal limitations.
17. Data Breach and Security Incidents
If we become aware of a security incident involving personal information that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and provide notifications where legally required.
18. International Data Processing
Depending on the infrastructure and service providers used by Tasteo, information may be processed or stored on servers located in India or other jurisdictions. Where required, appropriate safeguards will be implemented in accordance with applicable laws.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Users are encouraged to periodically review this page for updates.
20. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.
For account deletion or privacy-related requests, please contact us using the privacy email above and include sufficient information for us to identify your account and process your request.
21. Consent
By using the Tasteo website or mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this policy, subject to applicable law.